Faqs

Yes, ChatBot can be seamlessly integrated with LiveChat. This allows your chatbot to automatically answer common questions 24/7, and when a customer needs human support, the chat is smoothly transferred to a LiveChat agent. This integration helps you provide faster responses, reduce workload on your team, and ensure customers always get the assistance they need.

Yes, a single chatbot can be connected across multiple channels such as your website, Facebook Messenger, WhatsApp, and more. This means you can manage conversations from different platforms in one place, while providing consistent, automated support to your customers no matter where they reach out.

A generative AI chatbot is an advanced type of chatbot powered by artificial intelligence that can create natural, human-like responses in real time. Instead of relying only on pre-set scripts or fixed replies, it uses machine learning models to understand context, generate answers dynamically, and hold more natural conversations. This allows it to handle complex queries, adapt to different tones, and provide personalized interactions that feel closer to chatting with a real person.